Loyalty programme rules — template

These Rules define the conditions of participation in the Operator's loyalty programme. Please read these Rules before registering and before any actions resulting in points accrual/redemption.

The programme is organised by the legal entity specified on the programme site (the «Operator»). The programme operates in the territory specified in Appendix 1.

By registering, the Participant enters into a relationship with the Operator and agrees to comply with the Rules.

The programme has no predetermined termination date and remains in effect until the Operator decides otherwise. The Operator reserves the right to unilaterally modify the Rules.

Programme — the loyalty programme.
Participant — an individual 18+ registered in the Programme.
Points — Programme units accrued for qualifying activity.
Tier (Status) — the Participant's category, determined by activity.
Qualifying transaction — paid stay/service that entitles to points.
Personal account — the Operator's site section showing balance, history, status.

Any individual 18+ may become a Participant. Legal entities register separately via the B2B programme. Registration is free.

Registration: on the Operator's website, via mobile app, or at the front desk. Email confirmation is required.

One Participant = one account. Transferring the account to third parties is not allowed.

The Programme has multiple Tiers (e.g.: Welcome / Silver / Gold / Platinum / Elite). Tier is assigned based on qualification (nights, points, visits) over the accounting period.

Each Tier has a list of benefits: increased accrual %, early check-in / late check-out, room guarantee, category upgrade, exclusive offers. Full list is in Appendix 2.

Points are accrued for paid stays, services, F&B, and other qualifying transactions.

Accrual rate depends on the Participant's Tier, service category, and booking channel (direct / OTA / corporate). Detailed tables are in Appendix 3.

Accrual is processed within 7 business days from check-out.

Points are used to partially pay for future bookings, room upgrades, F&B/SPA services, or to claim catalogue rewards.

Maximum redemption percentage depends on Tier and category. One point = a monetary equivalent set by the Operator.

Points are not redeemable for cash and are not transferable to third parties (except as provided by the Programme — e.g. gifting).

Points are valid for 24 months from the last account activity (default). The term may be extended by a qualifying transaction.

Tier is reviewed annually. Insufficient activity may result in Tier downgrade — the Participant is notified 30 days in advance.

The Operator processes the Participant's personal data in accordance with applicable law (GDPR / 152-FZ / CCPA — depending on jurisdiction). TTE acts as Data Processor with a DPA addendum.

Processing purposes: programme administration, communications, analytics, contractual obligations. The Participant may at any time request a data export or deletion.

The Participant may exit the Programme at any time via the Personal account or by written notice to the Operator. Accumulated unused points are cancelled.

The Operator may terminate participation in case of Rule violation, attempted fraud, or false data submission.

The Operator may modify the Rules, benefits, accrual rate, and other parameters with 30 days' notice via the website.

If the Programme is terminated, the Operator notifies Participants 6 months in advance and provides a grace period for redeeming accumulated points.